Frequently Asked Questions

Whatever you need to ask

Got Questions? We've Got Answers!

This is our FAQ's page where you will find answers to the most commonly asked questions.

Who is West Ealing Cars ?

West Ealing Cars is an experienced minicab company, operates throughout London and suburbs, and also provide nationwide courier service.

How can I get a quote?

You can easily get a qoute by calling us on 0208 840 9999, or by email us on booking@westealingcars.com or also through our online quotation and booking form.

How can I make a booking ?

You can easily make a booking by calling us on 0208 840 9999, or by email us on booking@westealingcars.com or also through our online booking form.

How much deposit do you take?

We do not take any deposit in advance and take payment in cash at the end of your travel.

Do you accept cash?

Yes, we accept cash.

How much prior to the travel day I must book?

There is no compulsion to make an advance booking. You can book on the same day, but for instant bookings, please choose to book through telephone for instant confirmation.

What if I need to cancel a booking?

In case of advance bookings, you can cancel your booking anytime before 2 hours of your booked time without any charge.

Is the deposit refundable?

Generally, we do not take deposits on booking but if you have paid in advance, we will refund your deposit if you cancel your booking before 2 hours of your pickup time.

How can I find the driver at the flight arrival?

Our driver will be waiting for you in the waiting area with your name board, but if by any chance you find difficulty in finding our driver, you can call us on our 24 hour hotline 0208 840 9999 and we will contact the driver for you.

What happens if my flight is delayed?

We monitor the concerning flight’s arrivals, so whether it arrives early or late, the driver will wait for you for no extra charge.

Is the waiting time free?

The first 5 minutes of the waiting time will be free in all general transfers, thereafter you will be charged 25p per minute. In the case of Airport pickups first 40 minutes from the time of landing will be free thereafter the same charge of 25p per minute will apply.

What if I forgot my luggage, or any other valuables in your vehicle?

We do not take any responsibility in regards to lost luggage, or if you forget any valuables in our vehicles, but if the driver finds anything, he deposits that item in the office. Therefore, you can check with the cab office in this regard, and if your item is there you can collect your item. Postage of your item can also be arranged, but the costs will be incurred on you.

Do you provide backup in case of any break down?

Yes, we take full responsibility to provide a backup vehicle or vehicles as quickly as possible in case of any breakdown or any unexpected event. However, we do not take any responsibility for missed flights or any other delays due to unavoidable circumstances, such as traffic, accidents, or weather.

Do You Charge extra price on Christmas Day or New Years Day?

No, we do not charge any extra price on Christmas Day or New Years Day.

Are all your drivers and vehicles fully licensed?

Yes, all our drivers and vehicles are fully licensed by the Public Carriage Office.

How can I book for your courier service?

You can call us on 0208 840 9999 ,or can email us to book your parcel and we will arrange for the collection.

Do you deliver on weekends, bank holidays, Christmas Day or New Years Day?

Yes, we can deliver on any day but it will incur an extra charge. Also, you will need to confirm your delivery requirements as agreed at the time of booking.

What if you fail to deliver my item as promised?

We take extra care to keep our promise and make sure to deliver items on time, but in case of natural disaster or any other unavoidable external circumstances, we will not be responsible for such delays.

What, if I receive my package damaged?

We take full responsibility of your items collected for courier service, and we will cover any damages on the bases of the value of the package given at the time of booking.

What if my items are lost in case of courier service?

We take full responsibility of your items collected for courier service, and we will reimburse for the lost items on the bases of the value of the package given at the time of booking.

More Questions ?

If any question in your mind is unanswered, please send us your query and we will answer your question shortly.

Contact Us

Contact Details

Company Location
50 Drayton Green Road, London
W13 8RY

How To Contact Us
Email:
info@westealingcars.com
Phone:
0208 840 9999
0208 567 7033
0208 840 2277
0208 579 2021

Office Hours
24 hours a day
7 days a week
365 days a year